Is UX Really That Important?

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One of the most oft-repeated criticisms of any design is that it’s “poor user experience”. UX is set up as the ultimate achievement for any design project. But is this an over-simplification of the designer’s role? Should everything be about user experience? To paraphrase Leonard Hofstadter: “UX is a ‘smart decision’; it is like a bran muffin—a thing that you’re choosing because it is good for you…But sometimes, you want things in your design to be a Cinnabon, you know? A strawberry Pop Tart. Something you’re excited about even though it could give you diabetes”. Today I’ve put together a…
Is UX Really That Important?